Introduction
At [Your Website Name], we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes a product may not be exactly what you expected. This policy outlines our returns and exchanges process.
Returns
- Eligibility for Return: Items must be returned within [number of days, e.g., 30] days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Return Process: To initiate a return, please contact us at [Your Contact Information]. You will need to provide your order number and details about the product you wish to return.
- Refunds: Once we receive and inspect the returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
- Eligibility for Exchange: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Information] and send your item to the address provided.
- Exchange Process: Please contact us first to confirm that your item is eligible for exchange. Items sent back to us without first requesting an exchange will not be accepted.
Shipping Returns/Exchanges
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping Address: Please send your return or exchange to: [Your Return Address].
Non-Returnable Items
- Exceptions: Some items may be exempt from returns, such as [list any non-returnable items, e.g., custom-made items, perishable goods].
Additional Information
- Questions: If you have any questions regarding our Returns and Exchanges Policy, please contact us at [Your Contact Information].
